Annual Review
Digital innovation supporting the mental health crisis pathway
— Case study

Digital innovation supporting the mental health crisis pathway

S12 Solutions was developed in 2017 by approved mental health professional Amy Manning, to address the delays in patients accessing mental healthcare. The company provides a platform that makes it more efficient for mental health professionals to complete Mental Health Act assessments by bringing together the most appropriate team for the task.

Early on in S12 Solution’s journey, the South West AHSN’s experience of evaluating impact and applying learning helped the company develop its initial evaluation of the very first two pilots.  

We also encouraged Amy’s successful application to NHS England’s Evidence Generation Fund for more sites, bringing the total to 18 sites, then supported the company to further evidence the spread and adoption of the platform. 

S12 Solutions has continued to grow and in April 2021 was acquired by VitalHub, a healthcare software company. The platform is now being used in 44 sites across England, including the original 18 funded sites who all went on to recommission the service from their local budgets. 

Next steps for S12 Solutions include exploring how to use the concept of connectivity and workforce to support other areas of practice, and how the platform could be used internationally. 

Amy Manning recording a podcast with Anna Lodge of the South West AHSN
  • Currently in 44 sites, about 80% of England 
  • Acquired by VitalHub in 2021 
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