PACO – Patient & Care Optimiser
PACO creates time for General Practice staff to deliver care by integrating analytics, communications, patient self-booking, consultations and health form into one platform
Allows practices to manage their patient outreach for Long Term Care and to understand practice performance through rapid analytics
In Primary Care there are many, non-integrated platforms used to identify and connect with patients causing inefficiencies and driving complexity
PACO is a platform that can support creating time for General Practice staff to deliver care for patients, through a single integrated platform that delivers key functionality that is currently managed by a number of different software platforms meaning complex and inefficient processes.
The PACO platform consists of the following modules:
• Analytics - Rapid access to clinical and workforce data enabling practices to respond quickly to clinical trends and help to design the key primary care services and support transformation
• Communications Hub - Identify a target patient group, design, Schedule and automate digital communications saving huge amount of time
• Scheduler - Send digital invite links for patients to self-book into configured slot types to ensure patients see the right staff member for their needs
• Virtual consultations - Replace SMS interactions with patients and host virtual consultations with full SNOMED coding that gets integrated back to the patient record without the need to log into the clinical system
• Health forms - Capture key patient info directly that can be reviewed and automatically coded into the Clinical system
The direct integration between each of the modules and the EPR system creates a single platform for user interaction reducing the need to transfer between different applications for key functionality.
Primary Care faces a combination of capacity constraints and increasing demand on services.
Current systems are ineffective and mean a lot of manual transferring of data between many different platforms and processes that are time consuming and complex. Routine appointments are missed and telephone lines to practices are jammed with critical care needs.
The system needs a solution that removes the manual activities by Admin and clinical staff, coding and capturing information into the clinical systems and PACO offers that single integrated solution.
Deployed in a number of sites across the Liverpool region.
Practices have seen increase in patients’ self-booking on long term conditions, a reduction in admin time on call:recall processes and reduced DNA from patients on appointments.
During initial deployments, DNA rates were 20% lower for patients who booked via the PACO self-booking tool.
On the Call:Recall process, it is proven that PACO can save a minimum of 6 minutes admin time per patient, streamlining patient identification, communication and booking of an appointment.
Practices have seen an increase in the IIF funding for health inequalities by being able to easily identify patients that are potentially incorrectly coded bringing increased revenue to the practice for coding the patients appropriately.
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