Q Members Receive Valuable Coaching and Mentoring Skills at SW AHSN’s First Masterclass
The South West Academic Health Science Network (SW AHSN) held its first Masterclass for South West Q Community Members on Thursday 13 July 2017. The workshop-style event took place at Hannahs at Seale Hayne in Newton Abbot and focused on coaching, mentoring and how to positively support others with improvement.
Laura Wheeler, Director of Improvement at the SW AHSN, welcomed 33 members of the local Q Community to the event. Jo Redgrave, Q Consultant at the SW AHSN, facilitated a session where delegates reflected on their achievements and challenges with improvement work since the Welcome to Q launch event in March 2017.
Dee Wilkinson, Executive Coach at South West Coaching, explained the difference between coaching and mentoring and taught the fundamentals of the GROW (goal, reality, options and will) Model for effective coaching conversations which included practical guidance through small group work. Paul Harriman, Programme Director at Improving Flow, gave an overview of the innovative programme which combines team coaching techniques alongside improvement science skills culminating in delegates undertaking a virtual ‘Big Room’ clinical team coaching scenario.
Andrea Langley, Quality Improvement Manager at Devon Partnership Trust said: “The Q Masterclass was an excellent day. The coaching, collaboration and peer support were very powerful and provided us with an example of evidence in action. I met some wonderful people and have contact details to connect with them further.”
Delegates were provided with a Q Workbook which included the presentations and learning from the day. The Workbook also encouraged and enabled Q members to use the coaching and mentoring skills within their individual organisations. There will be two further regional Masterclasses for Q members taking place around the South West footprint. These will take place on the 11 October 2017 at Woodlands Castle in Taunton and 28 February 2018 at St Mellion International Resort in Saltash.
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