National Programme —

Technology-enabled Workforce

Optimising digital interactions to improve patient outcomes and workforce benefits.

Female healthcare worker sits at desk talking on video call to patient through mobile phone

Implementing digital tools in the optimisation of workforce design, pathway transformation and patient experience 

Focusing on health and social care pathway innovation  

Includes key workstreams to support patients and workforce through COVID-19 

Detailed Programme Information

The South West AHSN is working with health and care partners in the South West region to improve the effectiveness of workforce teams in primary and secondary care settings. 

With COVID-19, rapid implementation of digital solutions took place to enable care to continue safely, and there is still potential for optimisation of these, improving access to digital care for patients, enhancing the patient experience, and creating more effective interactions between patients and clinicians.  

Working closely with partners, we aim to learn from experience on the ground in order to rapidly spread best digital practice and learning across the region to improve patient outcomes.

  • 75% of practices in the South West now utilise online consultation (compared to 50% in March 2020)
  • 100% of practices in the South West utilised video consultation between May and June 2020 to continue providing services during the COVID-19 pandemic
Remote monitoring
  • Covid Oximetry @Home: Supporting the implementation of oximeters to help clinicians to monitor patient blood oxygen levels.
  • Virtual Wards: Supporting the implementation of virtual wards to support monitoring and healthcare provision in the patients’ home, replacing hospital stays.

Supporting our local systems to increase use of electronic Repeat Dispensing (eRD), making it easier for GP surgeries to issue, and for patients to request, repeat prescriptions, saving GPs significant amounts of time.

Our report explores the use and uptake of eRD across the South West, setting out findings and recommendations to understand and increase its usage in Cornwall, Devon and Somerset.

Remote consultation

Research into the barriers and opportunities in remote consultations in secondary care, focusing on ophthalmology and digital inclusion to identify and share insight to aid the spread of video consultations. 

We have produced three reports, each examining a different area of digital exclusion, with the aim to examine localised data and facilitate analysis and wider exploration of the subject.

Domiciliary Care

Supporting domiciliary care workforce teams by running an innovation challenge to find solutions that are ready for adoption (or adaptation) and spread. This project is delivered in partnership with West of England AHSN and Health Education England South West. 

We are a partner in a new South West evaluation programme that tests the potential of artificial intelligence (AI) logistics technology in planning workforce schedules. Further details are here.

For more information on this workstream, please contact Maja Jorgensen.

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